Vermont Systems 2025 Q3 RecLine

Melissa Irvine

October 7, 2025

Topics

Vermont Systems: Falling Into an Exciting Season

As the leaves begin to turn, the pace at Vermont Systems to further connect with clients continues to drive forward. With the 2025 Symposium just around the corner, we’re getting ready to welcome many of you to South Burlington for a few days of learning, connection, and fresh ideas to bring back to your community.  We’re excited to share some special highlights in this quarter’s newsletter, like a great customer success story from Tuscaloosa County, insights on how to harness analytics with InteliTrac, big news from NRPA with the launch of CEH Recreation, plus fresh opportunities to learn through RecChat and our newest RecTrac updates. We invite you to enjoy a packed newsletter full of ways to help you streamline operations, strengthen reporting, and better serve your community. Dive in and see what’s new!

Quick Links:  

Vermont Systems 2025 Symposium – See You Soon!

We look forward to welcoming many of you in just a few weeks at the Vermont Systems Symposium, October 21–23 in South Burlington, VT! At this annual event, you’ll experience engaging sessions led by our experts, hands-on opportunities to dive deeper into RecTrac, and have time to connect with peers who share your passion for parks and recreation. You’ll head home with practical tools and fresh ideas to streamline operations, strengthen reporting, and better serve your community. Get a sneak peek at the agenda and we will see you soon!

Learn from Tuscaloosa County: How Smarter Systems Built Stronger Community Engagement

Discover how Tuscaloosa County Park & Recreation Authority strengthened community engagement by modernizing with RecTrac. Serving a large county with seven activity centers, more than 35 parks and numerous sports fields and shelters, the team needed smarter systems to streamline operations and reduce time-consuming manual processes. Director of Facilities, Programs, and IT, Amy Rainey, shares how RecTrac has evolved into a mission-critical platform that improves efficiency, enhances reporting, and empowers the organization to better serve its community.

 

Introducing a Smarter, Stronger InteliTrac

Strategic decisions start with better understanding, and InteliTrac makes it easier to see the full picture. With InteliTrac, you can turn your RecTrac data into clear, actionable insights through interactive dashboards, trend analysis, and demographic breakdowns. Whether it’s reserving facilities, tracking program performance, or engaging residents, InteliTrac gives your team the clarity they need to make confident, data-driven decisions.

Read our full blog to see how the updated InteliTrac uses advanced analytics to power smarter strategies, reveal clearer insights, and strengthen community connection.

PayTrac Users – A Full Fall For All!

PayTrac clients, the leaves aren’t the only thing changing this time of year in Vermont. Our payments team has been hard at work putting the finishing touches on some new product enhancements. Card on file for WebTrac sales is out now and coming soon for RecTrac. Keep your eyes on the release notes for all the new PayTrac features in each release! Our payments team has also been collaborating with other departments across Vermont Systems to reinforce security measures designed to deter bad actors and mitigate impact through our robust internal transaction monitoring. The combination of PayTrac and Vermont System’s cloud environment continues to provide responsive, secure processing for all our hosted customers.

Connecting at NRPA + Introducing CEH Recreation

We had a fantastic time at the NRPA Conference, meeting many of you and sharing how Vermont Systems continues to support departments with solutions that simplify registration, facility rentals, POS, and reporting, all from one secure platform.

This year, we also unveiled CEH Recreation, our new unified home that brings together Vermont Systems, RecDesk, and ePACT, providing tailored recreation solutions for all communities.

Curious to learn more? Visit cehrecreation.com and explore how we’re working to make everything from registration to engagement easier for your team.

Stay Engaged in Your Education & Training with RecChat

Join us on our monthly RecChat where we offer conversations about new features, hot topics, and upcoming events that are included in your plan with Vermont Systems. Most recently we reviewed the account creation and verification process through WebTrac. View all our past sessions via the link below.

Not getting our email invites for RecChats? Submit a support case with that info so you can be in the know and join us live on the next one!

Stay in Sync with Vermont Systems Support

Discover the Power of HelpTrac AI

Have you tried HelpTrac AI yet? It’s designed to save you time by helping you quickly search for answers, guides, and documentation across HelpTrac. Like any AI tool, we recommend verifying the information it provides, but it’s an excellent place to start when you need fast support.

Spotlight: Recent DDoS impact on non-hosted customers

While our hosted customers have been shielded from the recent increase in DDoS (Distributed Denial of Service) attacks impacting sites worldwide, these attacks have impacted many of our on-premises customers. Having a team dedicated to 24/7 monitoring and administration of our hosted environment and continuously evolving the technology in place to secure our platforms, allows us to ensure hosted customers are protected. For on-premises customers seeking details on how these attacks work and steps you can take to safeguard your systems, check out the resources available in HelpTrac. Staying informed is one of the best ways to stay protected. If you currently have RecTrac deployed on-premises and are interested in exploring our Hosted solution and benefitting from our enterprise-grade security and the myriad other benefits hosting provides, we encourage you to contact us.

Need a Hand? We’ve Got You.

  • Quick Fixes? Start a live chat with our team right from the support portal – just click the chat icon in the bottom-right corner.
  • More In-Depth Issues? Submit a ticket through the portal. This helps us prioritize your request and respond faster than traditional emails or voicemails.

What’s New at the Support Desk?

We’re always working behind the scenes to make your support experience even better. Have an idea or suggestion? Reach out, we’d love to hear from you.

Your Feedback Fuels Us

Your thoughts matter. Every comment you make through our case surveys helps us improve and we love to hear from you! Thank you for the kudos and insights. Keep them coming, we’re listening!

Get the Most Out of RecTrac: Stay Updated! 

Running the latest version of RecTrac ensures you’re getting the newest features, enhancements, and fixes:

  • On-Prem Customers: Keep reading for details on our latest release! Be sure to review the pre- and post-update documentation steps before getting started. Want us to handle it? Submit a support request and we’ll provide a quote. Or better yet, move to our hosted solution to ensure you are always up to date, always secure, and leave your worries and IT administrative burden behind.
  • Hosted Customers: Sit back and relax – your updates happen automatically, keeping you current with no extra effort.

Keep your system fresh, secure, and functioning at its best.

Pro Tip: Bookmark our Support Portal for quick access whenever you need help.

Unlock New Features with the Latest RecTrac Update!

We’re excited to announce the release of RecTrac 3.1.11.05.00 and 3.1.11.05.01, now available via our sftp site. If you are hosted, skip the update steps and jump down to the highlights, you are already there! Are you not hosted and currently on version 3.1.10.34 or lower? If you are, it is critical that you read and follow the Update Instructions; don’t hesitate to connect with us via the Support Portal with any questions before you begin. For more information on planning and executing your self-hosted update visit HelpTrac.

Release Highlights:

  • New Features:
    • PCI 4.0 Password Guidance has been introduced to RecTrac in areas where a user can update their password.
    • As a fraud prevention measure, household creation on WebTrac now requires email verification. This feature was added to limit the ability of a brute force attacker to create large quantities of fake household accounts to use for fraudulent activities such as Card Testing Attacks.
  • Remediated Pain Points:
    • The system scheduler will now automatically identify scheduled events stuck in a “Queued” status and reset them to “Active”
  • Core System Component Updates:
    • Apache Tomcat has been updated to version 10.1.43
    • VIC has been updated to version 3.1.16

For detailed release notes and guidance, visit HelpTrac or connect with us via the Support Portal. Don’t miss this opportunity to keep your system running at its best!

Our platform continues to grow and evolve to meet your needs. For organizations looking to simplify system management, reduce IT burden and strengthen security, our hosted solution offers clear advantages. Security threats come in many forms. Some widespread threats seen across all industries today are DDoS attacks, designed to overwhelm servers with traffic, making systems slow or unavailable; as well as credit card testing attacks targeting payment gateways, where criminals rapidly test stolen card numbers – creating financial and compliance risks. Each requires different protections and constant monitoring. With our hosted RecTrac solution, you benefit from 24/7 oversight by a dedicated team, built-in safeguards against threats like DDoS, brute force card testing, and seamless access to the latest updates. Hosting with Vermont Systems allows your IT staff to focus on priorities beyond server maintenance and patching. Hundreds of clients have already made the move to our secure, cloud-hosted environment, ensuring they’re always on the most current version, with less overhead and greater peace of mind. Learn more about the benefits of Hosting with Vermont Systems.

Where to Find Vermont Systems

Please join us at these upcoming industry events to connect with the Vermont Systems’ Sales team! We’re thrilled to hit the road and engage with you in person this year. Visiting us at trade shows is a great opportunity for you to explore the latest features and enhancements designed to support your community programs, share your feedback, and help shape how Vermont Systems continues to serve your needs. Visit us at these upcoming events:

VRPA | Vermont Recreation and Parks Conference from October 8 – 9* 

TRPA | Tennessee Recreation and Parks Conference from October 14 – 17*

CPRA | Colorado Recreation and Parks Conference from October 15 – 17*

Vermont Systems Southern User Group hosted in Sunrise, FL on October 15

NHRPA | New Hampshire Recreation and Parks Conference on October 16*

Vermont Systems Symposium hosted in South Bulington, VT from October 21-23

VRPS | Virginia Recreation and Parks Conference on October 26 – 29*

MRPA | Minnesota Recreation and Parks Conference from October 27 – 30* 

GRPA | Georgia Recreation and Parks Conference from November 3 – 6*

IPRA | Indiana Recreation and Parks Conference from November 11 – 13* 

NYSRPS | New York State Recreation & Park Society Conference from November 11 – 14* 

Vermont Systems Midwest User Group hosted in Illinois on November 19

CRPA | Connecticut Recreation and Parks Conference from November 24 – 25* 

Carolina’s Joint Recreation and Parks Conference from December 1 – 3*

* Can’t find us in the directory? Look for CEH Recreation — the brand home of Vermont Systems

Click below for more information: