Vermont Systems 2026 Q1 RecLine

Melissa Irvine

May 4, 2026

Topics

Vermont Systems: Building on Momentum

As we move further into 2026, we continue to build on the progress we’ve made together across the Vermont Systems community. From new product enhancements and expanded capabilities to real-world success stories from agencies like yours, this work reflects our ongoing commitment to helping you work more efficiently and better serve your communities.

In this edition, you’ll find customer insights, practical ways to simplify your operations, updates across RecTrac and PayTrac, and resources to help you stay informed, supported, and ready for what’s ahead.

Quick Links:  

Exciting News: Xplor Technologies and Clubessential Holdings merge to form new Xplor Technologies

As shared in our recent announcement, Vermont Systems is now part of Xplor Technologies, united to drive greater innovation and customer value. With this transition, you’ll begin to see Vermont Systems represented as part of Xplor in the Recreation vertical across our communications, products, and materials. We’re already benefiting from this merger by elevating our use of AI in software development to increase our innovation velocity.

Real Stories, Real Results from Vermont Systems Customers

There’s nothing more powerful than hearing directly from agencies who are using your tools every day. In this collection of customer testimonials, you’ll see how parks and recreation teams are improving efficiency, enhancing community experiences, and getting more value out of their systems. From streamlined operations to stronger engagement, these real-world stories highlight what’s possible with the right technology in place.

Simplify Operations with RecTrac

Managing recreation operations doesn’t have to be complicated as having a system that brings everything together can make all the difference. This article explores how RecTrac helps simplify daily workflows, from registration and facility scheduling to reporting and payments, so your team can spend less time managing systems and more time serving your community.

PayTrac Users – A Big Year in the Books, and A Big Year Ahead! 

PayTrac clients, several big milestones have been achieved for our payments team. We celebrated PayTrac’s 5th birthday and crossed the $1 Billion threshold in total payments volume processed! As we look back, we want to extend our thanks for seeing the value of our integrated payments solution and providing feedback that allows PayTrac to continue to grow with our customers and their communities. We continue to drive innovation with PayTrac and are excited to bring more enhancements to ensure a best-in-class payments experience for you and your patrons.

Spend Less Time on Paperwork with ePACT

Managing participant information doesn’t have to mean chasing forms or updating records manually. With ePACT integrated into RecTrac, your team can collect and manage emergency details, waivers, and medical information digitally, all in one secure place. Information stays up to date as families make changes themselves, reducing administrative work and ensuring your staff always has accurate data when they need it. It’s a more efficient, reliable way to support both your team and your community.

Stay Engaged in Your Education & Training with RecChat

Join us on our monthly RecChat where we offer conversations about new features, hot topics, and upcoming events that are included in your plan with Vermont Systems. Most recently we hosted “Pool Party 2026” where we reviewed all the details to make sure you are ready for the upcoming pool/summer season. View all our past sessions via the link below.

Not getting our email invites for RecChats? Submit a support case with that info so you can be in the know and join us live on the next one!

Stay in Sync with Vermont Systems Support

Support That Moves You Forward

As we move through 2026, our focus remains simple: working diligently to resolve your cases and answer your questions, both large and small. Every interaction matters to us, and whether you’re reaching out for a quick fix or working through a more complex issue, our team is committed to delivering timely, thoughtful, and reliable support you can count on.

When you need assistance, the Support Portal remains your fastest path to help. For quick questions, live chat is just a click away, connecting you directly with our team in real time. For more in-depth issues, submitting a ticket through the portal ensures your request is properly prioritized and routed, helping us respond as efficiently as possible.

We also encourage you to take advantage of HelpTrac AI, a powerful tool designed to help you quickly search for answers, guides, and documentation. While it’s always a good idea to verify results, it’s an excellent starting point for fast, self-service support when time matters.

Behind the scenes, we’re continuously improving how we support you, refining our processes, enhancing our tools, and looking for new ways to deliver an even better experience. Your feedback plays a key role in that progress, so we encourage you to share your ideas and suggestions with us.

Staying up to date with the latest version of RecTrac is one of the best ways to ensure you’re getting the most out of your system. Updates provide access to new features, performance improvements, and important fixes. For on-premise customers, we recommend reviewing pre and post update steps carefully or reaching out to our team for assistance, or better yet make the move to hosted and never worry about being on the latest version. Hosted customers can rest easy knowing updates are applied automatically, keeping their systems current with no extra effort.

This is especially important for PayTrac users, as many new and exciting enhancements are on the horizon. Staying current ensures you’re ready to take full advantage of what’s coming next, while also maintaining optimal performance and security.

As always, we recommend bookmarking the Support Portal for quick and easy access whenever you need assistance. We’re here to help and we look forward to continuing to support your success throughout the year.

Q1 2026 Product Recap: Advancing Accessibility, Enhancing Performance, and Elevating the Customer Experience

As we kick off 2026, we’re continuing to build on our commitment to delivering a more accessible, high-performing, and user-friendly RecTrac experience. This quarter’s updates focus on making your platform faster, more intuitive for patrons, and better aligned with evolving accessibility standards, while continuing to deliver the stability and reliability you depend on.

During Q1, we released RecTrac version 3.1.11.08.01, delivering over 120 bug fixes, enhancements, and product updates that strengthen both the administrative and customer experience.

Q1 Release Highlights

A Faster, Smoother Experience for Your Patrons
Performance improvements this quarter focus on reducing friction during key moments in the customer journey. Enhancements to WebTrac checkout and shopping cart functionality, particularly for unpaid balances, help create a faster, more seamless transaction experience.

Accessibility Enhancements That Make an Impact
Accessibility remains a central focus as we ensure alignment with WCAG standards. This release includes over 30 accessibility-focused updates that improve navigation, readability, and overall usability across WebTrac, enhancing support for assistive technologies and creating a more seamless experience across devices for all patrons.

More Control for Site Rentals
New enhancements to Site Rentals give your team greater control over how availability is displayed to patrons. The addition of Site Rentals Rule Criteria allows you to better define how reservation rules impact the calendar, resulting in clearer, more accurate availability and a better planning experience for your customers.

Simplified Payments & Account Management
Managing outstanding balances is now easier than ever. With the new Pay Balance feature on the My Contracts page, patrons can quickly add all unpaid items to their cart, reducing steps and improving conversion during checkout.

New: InteliTrac Trend Analysis Dashboards
We introduced new trend analysis dashboards within InteliTrac, giving your team deeper insight into operational and customer data. These dashboards make it easier to identify patterns, monitor performance, and support more informed, data-driven decision-making.

A Fresh, Modern WebTrac Experience

We’re excited to share that a refreshed WebTrac experience is actively in development. This work is focused on delivering a more modern, intuitive, and user-friendly interface, making it easier for patrons to navigate, complete transactions, and engage with your offerings online.

Updates will be introduced incrementally, and we look forward to sharing more as this work progresses.

Why Hosting with Vermont Systems Matters – Especially for Accessibility

As accessibility expectations continue to evolve, keeping up with WCAG standards can be complex and time-consuming. Our hosted solution helps simplify that process, delivering built-in tools, continuous improvements, and expert support.

Hosted customers benefit from:

  • Ongoing accessibility enhancements aligned with WCAG 2.1 Level AA, with continued monitoring of WCAG 2.2 updates
  • Continuous platform improvements that enhance usability, navigation, and readability across WebTrac
  • Centralized accessibility resources, including statements and upcoming VPAT documentation

By hosting with Vermont Systems, your organization stays current with accessibility advancements, without the overhead of managing tools, updates, or compliance efforts independently.

Looking Ahead

We’re continuing to invest in enhancements that improve both security and the customer experience and have launched a strategic initiative to leverage AI throughout our software development lifecycle to maximize the pace and value of what we deliver to you. In Q2, our team is actively engaged in research and discovery for Social Sign-On (SSO) capabilities, aimed at making it easier for patrons to access their accounts using familiar, trusted login methods.

We’re also expanding InteliTrac with additional trend analysis dashboards for Inventory Items, Service Items, and Pass Visits, giving your team even greater visibility into usage patterns and performance.

Alongside these initiatives, additional accessibility and performance improvements are already underway, with more updates planned throughout the year.

For detailed release notes or questions about upgrading or hosting, please visit HelpTrac or connect with us through the Support Portal.

Where to Find Vermont Systems

We love any opportunity to connect and engage with our valued customers! We invite you to check out the shows we are planning to attend/host in the second and third quarter of 2026:

FRPA | Florida Recreation and Parks Conference from August 31 to September 1 in Orlando, FL

* Can’t find us in the directory? Look for Xplor Recreation — the brand home of Vermont Systems

Click below for more information and to see our most updated list of events: