Vermont Systems Q1 RecLine

Abby Rossi

February 28, 2024

Meet Your Vermont Systems Leadership Team

Streamlining Campground Management in Minnesota

Anoka County Minnesota’s proximity to the Twin Cities, the Mississippi River, and an outdoor recreation-loving population ensures that their resources are popular. “We’re kind of that first point of refuge for folks that are either one wanting to escape the city or are wanting to camp, but still do things in the city,” says Andy Soltvedt, Assistant Director, Anoka County Parks.

Stay Connected & Secure with ePACT

In today’s fast-paced world, staying connected and informed is crucial, especially in emergencies and when your team is working off-site. We’ve got some fantastic news for you: ePACT offers a range of communication tools designed to make your life easier, camp and your team safer. One of our standout features is Roll Call Messaging, and it’s a game-changer!

Not Currently Using ePACT?

Watch the most recent RecChat to learn more about how ePACT can help you starting this summer.

Find Us at Your Local Parks and Rec Conference

The Vermont Systems team will be attending these upcoming trade shows. Don’t forget to stop by and chat with us about your recreation and parks department.

  • TRAPS in Texas – 2/26 to 3/1
  • CRPA in California – 2/27 to 3/1

Join Us For A User Group

Join us at our in-person User Group for our Eastern States in North Carolina on March 21st. You will experience a full day of programming with morning and afternoon sessions all about Vermont Systems! To hold your place, please email paigeb@vermontsystems.com with the names and emails of those attending no later than March 13th.

When: March 21st, 8:00am to 4:00pm

Cost: FREE for up to 3 staff members (breakfast + lunch are included)
*If you would like additional staff to attend, it will cost $30 per person.

But Wait – There’s More!

Join your colleagues for a Raleigh Parks Pre-Event! Feel like you would benefit from additional time for conversations and building relationships with other Vermont Systems users? Do you want to have more time to learn from your peers and share your own experience? Raleigh Parks is planning a half-day workshop on March 20th for Vermont Systems users to gather to do just that. Take our survey to help us with planning.

We would also like to gage interest in attending a Carolina Hurricanes game on Thursday, March 21st following the user group. The actual pricing is TBD and will be dependent on attendees, but for reference, tickets start around $40 each. If you are interested in participating, please complete the quick survey below.

**Information for the Western States User Group is coming out soon!

Vermont Systems 2024 Symposium – Early Registration is Open

Early registration has officially opened for the 2024 Vermont Systems Symposium hosted on October 22-24. You’re invited to join us in beautiful Vermont for live and in-person presentations and education sessions from your favorite Vermont Systems experts and peers!

Stay on Top of Your Education & Training

Join Us for RecChat

Every other Thursday at 2:00pm Eastern, RecChat offers conversations about new features, hot topics, and upcoming events that are included in your plan with Vermont Systems. Most recently we’ve featured some exciting updates to the WebTrac App, as well as changes to the Activity Lottery Enrollment Process. View the recordings via the links below:

The RecTrac Lab

The RecTrac Lab is our free online series of micro-learning courses that span everyone from new to advanced users. We’ve also just released all of the recordings of our 2023 Symposium for all users! Just use the RecTrac Lab link in your RecTrac Menu and check out the newly expanded catalog!

RecTrac Elevate

Ready to Elevate your RecTrac solution? RecTrac Elevate is a training opportunity to ensure that our customers can take full advantage of all that their class-leading system has to offer. Check out our recent RecChat on this topic to learn all the ways this service can help you!

Keep Your System Fresh with This Product Update

RecTrac 3.1.10.30.01 is ready for download.

We’re happy to announce that RecTrac Version 3.1.10.30.01 has been released! There are many important updates in this release. This release applies only to users running RecTrac Version 3.1.

For update instructions, release notes, and other important information, please refer to your VS Connect email from 2/15/2024.

Current RecTrac Releases

Check out the current release levels for Vermont Systems products.

High Volume of Registrations? Use the Virtual Waiting Room

This is a reminder for our hosted customers that we are still using the Virtual Waiting Room for large online registrations to please contact support several weeks prior to your scheduled event and we will have the system setup and ready for you and your patrons if the event exceeds 900 plus households at the start of the registration for an Activity event and more than 300 for other events (campsites, tickets, reservations).

We have successfully deployed the virtual waiting room for many recent high-volume registrations and are now positioned to use this as a tool if we determine the demand may exceed the ability of your WebTrac site to sustain a positive user experience.

Stay Connected to Your Support Team

Welcome to Summer Support!

As we enter our busy season, we encourage everyone to kickstart their support journey with a visit to CULLEN. We constantly update it with new articles, videos, topic documents, and more. If you encounter a quick issue, reach out to us via chat. For more complex issues, submit a ticket through our support portal to get in the queue for a faster response, avoiding the wait associated with emails or voicemails.

Keep our Support portal handy by bookmarking it in your browser.

We value your feedback, so please continue to share your thoughts through the case resolution surveys. Last quarter, we received an outstanding response with 472 surveys, resulting in a remarkable 99% positive feedback rating. We’re thrilled to hear from you! Keep those surveys coming!

Reminders:

We encourage all customers and IT departments to keep the RecTrac version up to date to ensure you have all the latest updates and features. On-premises customers should plan to update 5 times per year. Fully hosted customers are all set and get each update loaded automatically.

VS Assist:

Our team of RecTrac experts can ensure that you hit the ground running with a database and solution that’s move-in ready. Whatever your needs, VS Assist will help you reduce training requirements, accelerate your implementation timeline, and enable you to start better serving your patrons and community faster.