Vermont Systems Q2 RecLine

Abby Rossi

June 3, 2024

7 Reasons Why You Need a Mobile App

A few years ago, there was a rush to build mobile applications in many industries. Smartly, a lot of parks and recreation departments sat out this surge. It’s possible to have a fully featured app that doesn’t take a dedicated developer (or development team) to build and maintain. That removes two main barriers to why parks and rec departments don’t have a mobile app.

With integrated mobile app options available today, parks and recreation departments can quickly and easily bring an app online. Following are seven reasons why they should.

Stay Connected & Secure with ePACT

Do you have a high turnover of staff during summer programming? Looking for a way to share information between staff quickly? Check out ePACT’s note section. Easily share important details, like “Mom is always ten minutes late.”

Don’t miss this month’s blog for quick and easy games perfect for camping and summer programs!

Not Currently Using ePACT?

Watch the most recent RecChat to learn more about how ePACT can help you starting this summer.

Vermont Systems 2024 Symposium – Early Registration is Open

Early registration has officially opened for the 2024 Vermont Systems Symposium hosted on October 22-24. You’re invited to join us in beautiful Vermont for live and in-person presentations and education sessions from your favorite Vermont Systems experts and peers!

Stay on Top of Your Education & Training

Join Us for RecChat

Every other Thursday at 2:00pm Eastern, RecChat offers conversations about new features, hot topics, and upcoming events that are included in your plan with Vermont Systems. Most recently we’ve featured some exciting updates to the WebTrac App, as well as changes to the Activity Lottery Enrollment Process. View the recordings via the links below:

The RecTrac Lab

The RecTrac Lab is our free online series of micro-learning courses that span everyone from new to advanced users. We’ve also just released all the recordings of our 2023 Symposium for all users! Just use the RecTrac Lab link in your RecTrac Menu and check out the newly expanded catalog!

RecTrac Elevate

Ready to Elevate your RecTrac solution? RecTrac Elevate is a training opportunity to ensure that our customers can take full advantage of all that their class-leading system has to offer. Check out our recent RecChat on this topic to learn all the ways this service can help you!

Keep Your System Fresh with This Product Update

RecTrac 3.1.10.32.00 is ready for download.

There are many important updates in this release. This release applies only to users running RecTrac Version 3.1. For update instructions, release notes, and other important information, please refer to your VS Connect email from 04/16/2024. 

Current RecTrac Releases

Check out the current release levels for Vermont Systems products.

High Volume of Registrations? Use the Virtual Waiting Room

This is a reminder for our hosted customers that we are still using the Virtual Waiting Room for large online registrations to please contact support several weeks prior to your scheduled event and we will have the system setup and ready for you and your patrons if the event exceeds 900 plus households at the start of the registration for an Activity event and more than 300 for other events (campsites, tickets, reservations).

We have successfully deployed the virtual waiting room for many recent high-volume registrations and are now positioned to use this as a tool if we determine the demand may exceed the ability of your WebTrac site to sustain a positive user experience.

Stay Connected to Your Support Team

Welcome to Summer Support!

As we work through our busy season, we encourage everyone to kickstart their support journey with a visit to our Self Help Knowledge Base. We constantly update it with new articles, videos, topic documents, and more. If you encounter a quick issue, reach out to us via chat. For more complex issues, submit a ticket through our support portal to get in the queue for a faster response, avoiding the wait associated with emails or voicemails.

Exciting News! Our chat bot has undergone a makeover to assist you better in accessing answers from our extensive knowledge base, addressing many of our frequently asked questions. If you can’t locate what you need, fear not! Our ‘Chat with a Live Agent’ option is just a click away. Stay tuned as we continually enhance both content and user experience for all your chat-related inquiries throughout the year.

Keep our Support portal handy by bookmarking it in your browser.

We value your feedback, so please continue to share your thoughts through the case resolution surveys. Last quarter, we received an outstanding response with 472 surveys, resulting in a remarkable 99% positive feedback rating. We’re thrilled to hear from you! Keep those surveys coming!

Reminders:

We encourage all customers and IT departments to keep the RecTrac version up to date to ensure you have all the latest updates and features. On-premises customers should plan to update 5 times per year. Fully hosted customers are all set and get each update loaded automatically.

VS Assist:

Our team of RecTrac experts can ensure that you hit the ground running with a database and solution that’s move-in ready. Whatever your needs, VS Assist will help you reduce training requirements, accelerate your implementation timeline, and enable you to start better serving your patrons and community faster.