At the National Recreation and Parks Association conference, leading software provider Vermont Systems introduced the WebTrac App, which is redefining patron engagement. This cutting-edge mobile application is designed to seamlessly connect parks and recreation departments with their patrons for communication, convenience, and most importantly, community building.

Quick Links:  

• • The New WebTrac App

  • NRPA 2023 Conference Recap

  • Vermont Systems 2023 Symposium Recap

  • VS Connect

  • Upcoming Education and Training Available

  • News and Updates from Services and Support

Vermont Systems Announces the Release of WebTrac App

“We’re excited to provide our customers with the ability to connect with their patrons in a new and exciting way,” said Patrick Hayden, President of Vermont Systems. “With the WebTrac App, the parks and recreation department can tailor how customers discover their offerings while providing patrons new ways to engage through embedded app features and push notifications.”

National Recreation & Parks Association 2023 Conference Recap

The National Recreation and Parks Association (NRPA) is the heart of the parks and recreation industry, and Vermont Systems was honored to attend the 2023 conference back in October. We had the opportunity to meet with like-minded individuals, hear from fellow recreation experts, and share our newest cutting-edge technology. As a team, we gathered to share our biggest discoveries from the 2023 NRPA Conference.

Vermont Systems 2023 Symposium Recap

Check out our Instagram Highlight – VS Symposium to see some sneak peeks!

VS CONNECT

Not getting VS Connect? Don’t worry! Contact Help@vermontsystems.com and we’ll get you signed up so you can stay connected with VS Connect!
VS Connect offers notifications of Vermont Systems product news, critical bug fixes, product release dates, “Did You Knows,” and much more! This self-subscribed email service is designed to give you quick links to Vermont Systems product information that you need to know.

UPCOMING EDUCATION AND TRAINING AVAILABLE

The Vermont Systems Education team offers the most efficient way to become proficient and productive with the software as well as the fastest way to onboard new employees, with options to fit any time and budget. If one of your goals is productivity — learning from and with others is a proven path.

• Education & Training: Every other Thursday at 2:00 pm Eastern, RecChat offers conversations about new features, hot topics, and upcoming events that are included in your plan with Vermont Systems. Sign up for the latest and to view archived sessions. Sign up here.
• The RecTrac Lab: Our free online series of micro-learning courses covers topics for everyone from new to advanced users. Contact us to find the right RecTrac Lab courses for you.

Any questions?

NEWS AND UPDATES FROM SERVICES AND SUPPORT

Plug and Pay Customers – about deprecation of their service 

HelpDesk Team: Fall back in love with our support team! When is the last time our team helped you resolve your RecTrac support issue? If it’s been a while, I encourage you to reach out to us. Our dedicated HelpDesk Team is fully prepared to assist you with all your RecTrac needs. We’ve been hard at work, building on case knowledge and case response times, adding new tools that our team can leverage for more expedient resolutions and embarking on exciting initiatives to expand our self-help platform known as the ‘Cumulative Universal Learning Library and Education Network’ or ‘C.U.L.L.E.N’ for short. You can always reach us through our Support portal by submitting a case or engaging in a quick question and answer session via chat. We also appreciate your valuable feedback, so please continue to share your thoughts through the case resolution surveys. Last quarter, we received an outstanding response of 763 surveys, resulting in an amazing 98.35% positive feedback rating. We’re thrilled to hear from you! Keep those surveys coming and don’t forget that you can earn a chance to win your very own quart of Vermont Maple Syrup!

In Q4, we have a few days (11/10 & 12/21) where our support team will be busy engaging with one another and working to promote wellness. During this time, we won’t be responding to general cases but if it’s an emergency and you require assistance, we will still offer billable support. Just call 802.490.1911 and leave us a message, we will respond within 20 minutes.

Implementation Team: Do you have new staff members that have never been trained on RecTrac 3.1?  Are you new to your organization and ever wondered; “why was the setup in RecTrac done a certain way, and could it be improved?”  Would you like to streamline the online services and ensure your patrons are getting a good experience online with WebTrac using their mobile device?  If you said yes to any of these questions, we are here to help!  Please check out the new “Elevate” option for training bundles: Sales@vermontsystems.com or email Brian Hatch (Implementation Manager) BrianH@vermontsystems.com with specific training questions or to set up discovery calls.

Education Team: All of Vermont Systems went through a change when our former Director, Cullen Barber, retired at the end of May. Not wanting to deprive anyone of the habits developed over his 30 years of service, we’ve renamed the Vermont Systems Next Gen Knowledge Base, to C.U.L.L.E.N, our Cumulative Universal Learning Library and Education Network. That’s right, you can still ask C.U.L.L.E.N questions any time you want! Don’t forget to check out the bi-weekly free RecChats with Zach and team on software and industry topics. Look for the invite via the VS Connect email.

If our half-hour-long RecChats (did I mention that C.U.L.L.E.N hosts all of our RecChat Archives?) don’t fully satisfy your hunger for RecTrac knowledge, might I suggest our Virtual Symposium? Our twice-monthly hourlong deeper dive into all sorts of RecTrac topics. Contact sales@vermontsystems.com for details!

Reminders: We encourage all customers and IT departments to keep the RecTrac version up to date to ensure you have all the latest updates and features. On-premises customers should plan to update 5 times per year. Fully hosted customers are all set and get each update loaded automatically.

Support Portal and Knowledge Base: Access the support portal to chat with an expert, view the system education documents, and find FAQs. Be on the lookout for the new knowledge platform mentioned above and look forward to an improved experience in the knowledge base.

VS Assist: Our team of RecTrac experts can ensure that you hit the ground running with a database and solution that’s move-in ready. Whatever your needs, VS Assist will help you reduce training requirements, accelerate your implementation timeline, and enable you to start better serving your patrons and community faster.