7:30am – 8:30am:

• Breakfast

8:30am – 9:30am:

• WebTrac App Demo | Emerald Ballroom 3
• WebTrac App Current Customers | Emerald Ballroom 2

9:30am – 9:45am:

• BREAK

9:45am – 10:45am:

• Session Option 1: Optimize Fees and Rules | Emerald Ballroom 3
• Session Option 2: WebTrac App Current Customers – Working Session | Emerald Ballroom 2
• Session Option 3: ePACT Overview | Emerald Ballroom 1

10:45am – 11:00am:

• BREAK

11:00pm – 12:00pm:

• Customer Spotlight | Emerald Ballroom 3

12:00am – 1:00pm

• Lunch | Exhibition Hall

1:00pm – 2:15pm:

• Family Feud | Emerald Ballroom 3

2:15pm – 2:30pm:

• BREAK

2:30pm – 3:30pm

• Session Option 1: Membership Reporting and Retention | Emerald Ballroom 3
• Session Option 2: Scheduled Events | Emerald Ballroom 2
• Session Option 3: Focus Groups – WebTrac Facility Reservations | Emerald Ballroom 1

3:30pm – 3:45pm:

• BREAK

3:30pm – 4:30pm:

• Sales Booths | Promenade

This year the Support Lab is open from 9:00am to 5:00pm